Our Support Handling Process

Support Process Flow Chart

Our Support Process - Email, Chat and Phone

The flowchart above details our typical support handling process.

Key Features

  • Users can contact our team for remote support via a variety of methods including telephone, live chat, email or via our remote management software agent.
  • Your consultant rapidly attends onsite to rectify issues which can’t be solved remotely.
  • Our managed plans provide various levels of monitoring and pro-active management for critical systems. Detected issues can be automatically rectified.
  • Customer communication and satisfaction is paramount to our approach. Each support request is assigned a unique ticket number for ease of tracking and handling.
  • Monthly reports can be provided detailing system performance and bottlenecks, any issues found or reported and remedial actions taken.

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Tech Support