The flowchart above details our typical support handling process.
- Users can contact our team for remote support via a variety of methods including telephone, live chat, email or via our remote management software agent.
- Your consultant rapidly attends onsite to rectify issues which can’t be solved remotely.
- Our managed plans provide various levels of monitoring and pro-active management for critical systems. Detected issues can be automatically rectified.
- Customer communication and satisfaction is paramount to our approach. Each support request is assigned a unique ticket number for ease of tracking and handling.
- Monthly reports can be provided detailing system performance and bottlenecks, any issues found or reported and remedial actions taken.