Ad-Hoc vs Managed Support

Ad-Hoc Support vs Managed IT Support

We offer a variety of support options including reactive ad-hoc or proactive managed IT support.
Please click on the tabs below to learn more:

Reactive or ad-hoc support is any support requested by the client or staff directly. Systems are not proactively maintained but rather it is up to the customer to ensure regular check ups and maintenance is performed on the server. The client can opt for a monitoring package so our staff can help keep an eye on your systems.

End users can call us for support
End users can email us for support
End users can initiate a live chat for support
You can contact us to schedule maintenance, check ups and updates on your systems when you need it.
You can contact our team for consulting services
Billing is per hour based upon how much work is performed over the month.
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Proactive or managed support is an integrated approach to managing your IT infrastructure. Our team will monitor and maintain your systems as if they were our own. Unlimited reactive IT support is usually included in your package meaning your staff can also call us for any problems they might have.

End users can call us when they require support
End users can email us when they require support
End users can initiate a chat for support
Our team will keep a close eye on and can automatically respond to and correct any problems detected on your servers
Our expert team will proactively maintain your systems including performing patch & security updates, regular reboots, check ups and clean ups.
Our team will regularly review your systems and make recommendations for an optimal environment
We can provide managed anti-virus for your systems and monitor for outbreaks
We can manage and protect user’s mobile phones
You receive a monthly report detailing performance of systems, all problems found and actions taken
Billing is based upon a fixed monthly price covering you for all reactive and proactive support. Note some exclusions may apply as per your package details
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