Ad-Hoc Support vs Managed IT Support
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Reactive or ad-hoc support is any support requested by the client or staff directly. Systems are not proactively maintained but rather it is up to the customer to ensure regular check ups and maintenance is performed on the server. The client can opt for a monitoring package so our staff can help keep an eye on your systems.
Proactive or managed support is an integrated approach to managing your IT infrastructure. Our team will monitor and maintain your systems as if they were our own. Unlimited reactive IT support is usually included in your package meaning your staff can also call us for any problems they might have.